Frequently Asked Questions

How do Bunk Boxes work?

Each order functions as a separate Bunk Box for your camper. Simply place an order and fill out the delivery questions in checkout. From there, each box is hand packed and hand delivered by our summer staff to your camper at camp!

What's your return policy?

If it doesn't fit or there's something wrong with your item, we're always happy to issue a refund or exchange. You can bring it by the store during Closing Day or shoot us an email and we'll send detailed instructions! webstore@pinecove.com

Do you carry items that aren't on the Bunk Box site?

Oh yes plenty! Each camp has camp specific gear and other fun items that we don't sell online.

How can I track my order?

No need for tracking! We'll hand deliver your Bunk Box to your camper's cabin on the day you select. You'll receive email confirmation of delivery that day. If you didn't get that email on the day you selected, check your spam folder and/or email us at: webstore@pinecove.com

What if my Bunk Box didn't get delivered?

First of all, we're sorry! We are human and mistakes do happen. Please reach out if something has gone wrong and we'll make it right: webstore@pinecove.com

Why do we only get Monday/Wednesday as an option for Bunk Box delivery?

Great question! This is a shift from years past. We found that most parents send boxes on Monday, with some opting for a second day. So, why not simplify the process for everyone?

Where does all the money go?

Every purchase made in our web store, Bunk Box sites, or our camp stores goes straight back into funding the ministry of Pine Cove!

Why do you have a camp store?

Camp is a great place to encounter Jesus-whether for the first time, or in a new way. In Scripture we read about "ebenezers" as a physical reminder of what God has done. Our hope is that everything purchased in our stores reminds campers of what God has done through Pine Cove.

Can I order a Theme Night Pack or Camp Essentials Kit with my Bunk Box?

These packs are a great addition to your camper's experience and are handled separately through our webstore: store.pinecove.com

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